Scheduled Maintenance - Duo Prompt Update
Scheduled Maintenance Report for John Carroll University
The SSO Server Upgrade and move to the new Duo Universal Prompt has been completed.
Posted Mar 15, 2024 - 19:40 EDT
Information Technology Services will be performing maintenance on the JCU Single Sign On server this Friday, March 15, from 7:00pm to 8:00pm. During this time, you will not be able to authenticate into SSO-enabled services. Any services to which you have already logged in should be not affected.

As part of this work, we will be making the migration to Duo's new MFA prompt, known as the Universal Prompt. This next-generation authentication experience provides a simplified and accessible Duo login experience for web-based applications, offering a redesigned visual interface with security, mobile, and usability enhancements.

Maintenance updates are available on the ITS Status Page ( Questions or comments? Please send an email to the ITS Service Desk:

Thank you for your patience and understanding while we work to improve our services.
Posted Mar 15, 2024 - 10:14 EDT
This scheduled maintenance affected: Accounts, Passwords and Identity (JCU Login Page & Single Sign On (SSO)).