John Carroll University Status

All Systems Operational

About This Site

Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational

Duo Factor Authentication Operational

JCU Login Page & Single Sign On (SSO) Operational

Teaching & Learning Tools Operational

Canvas (Learning Management System) Operational

Akindi - Paper & Online Test Scoring Operational

Turnitin Operational

Portfolium Operational

Canvas Studio (Lecture Capture) Operational

Qualtrics Operational

Matlab Operational

Respondus Lockdown Browser & Monitor Operational

Course & Instructor Evaluations Operational

Email, Calendar and Other Google Applications Operational

Google Apps Gmail Operational

Google Apps Drive Operational

Google Apps Slides Operational

Google Apps Sheets Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Enterprise Systems Operational

Banner Operational

OnBase Operational

Digital Signage (Reach Digital Media) Operational

Coursedog Operational

TeamDynamix (Ticketing System) Operational

Zoom Application Operational

Zoom Meetings Operational

Zoom Rooms Operational

Duo SSO Operational

Duo Cloud PKI Operational

Duo SMS Message Delivery Operational

Duo Phone Call Delivery Operational

Duo Push Delivery Operational

Duo Admin Panel Operational

Duo Core Authentication Service Operational

Internet & Phones Operational

Wired Internet Connection Operational

Wireless Internet Connection Operational

Everstream Internet Circuit Operational

Phones (VOIP) Operational

VPN (Global Protect) Operational

Computer & Device Support Operational

Managed PCs Operational

Managed Macs Operational

Virtual Desktops Operational

Printers Operational

Computer Labs Operational

Software Center Operational

Classroom & Conference Spaces Operational

Mersive Solsctice (Wireless Presentation) Operational

Audio/Video Technology/Lectern Operational

Zoom Capabilities (Web Conferencing) Operational

Facilities Operational

Electric Operational

Heating Operational

Air Conditioning Operational

Elevator Operational

Cold Water Operational

Hot Water Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

Akindi Outage

Resolved - This incident has been resolved.
Apr 22, 22:57 EDT

Investigating - Akindi, our multiple-choice paper assessment tool, is currently experiencing issues. We are actively collaborating with the vendor to resolve these problems quickly. Outage updates are available on the ITS Status Page (https://status.jcu.edu).

For any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or via email at servicedesk@jcu.edu.

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Information Technology Services
Apr 22, 13:24 EDT

Apr 21, 2024

Scheduled Maintenance - Network Maintenance [April 21st 2024]

Completed - The scheduled maintenance has been completed.
Apr 21, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 EDT

Scheduled - Information Technology Services (ITS) will be conducting the final scheduled network maintenance on Sunday, April 21st, starting at 8 AM. The maintenance will be performed building by building. Services will be disrupted in each building during the maintenance and the team will do their best to minimize the duration of the disruption.

Affected Locations:
Dolan Center for Science & Technology (DSC)
St. Ignatius Hall (SIH)
O’Malley Center (OC)
Boler College of Business (BCB)
RecPlex Complex including the Lombardo Student Center and Decarlo
Shula Stadium
Grasselli Library & Breen Learning Center
Schell House
ROTC
Fairpark Suites
Some outdoor spaces associated with individual buildings may be minimally affected

We are mindful of the scheduled events and will do our best to work around them.

Should you encounter any difficulty connecting to the network, whether inside or outside buildings, please attempt to resolve the issue by turning off your wireless and then turning it back on. If connectivity issues persist after 5 p.m., please contact the ITS Service Desk for assistance.

Maintenance updates are available on the ITS Status Page (https://status.jcu.edu).

For any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or via email at servicedesk@jcu.edu
Apr 15, 12:23 EDT

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Scheduled Maintenance: Firewall

Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 EDT

Scheduled - Information Technology Services (ITS) will conduct critical firewall maintenance today between 12:00 pm and 1:00 pm. Minor interruptions to internet services may occur, but are not expected during this time.

Maintenance updates are also available on the ITS Status Page (https://status.jcu.edu). Questions or comments? Please send an email to the ITS Service Desk: servicedesk@jcu.edu.

We appreciate your understanding as we address this recent cybersecurity issue.
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Information Technology Services
Apr 18, 11:35 EDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.