All Systems Operational

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Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Operational
Canvas (Learning Management System) Operational
Akindi - Paper & Online Test Scoring Operational
Turnitin Operational
Portfolium Operational
Canvas Studio (Lecture Capture) Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Operational
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Operational
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 21, 2026

No incidents reported today.

May 20, 2026

No incidents reported.

May 19, 2026
Resolved - This incident has been resolved.
May 19, 22:56 EDT
Investigating - Please be advised that we are currently experiencing technical difficulties affecting connections to campus network shares, specifically the H: and O: Drives. Users may find these drives temporarily inaccessible. This will also affect certain software that connects to these drives.

Our engineering team is actively investigating the root cause of this issue to restore full access as quickly as possible.

We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we correct this issue.

If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

You can also visit our status page (https://status.jcu.edu/) for updates and more information.

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Information Technology Services

May 19, 09:40 EDT
Resolved - This incident has been resolved.
May 19, 09:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 09:26 EDT
Update - Canvas remains unavailable at this time. Information Technology Services (ITS) continues to closely monitor the situation and work with Canvas regarding the ongoing outage.

We will provide another update before midnight, or sooner if additional information becomes available.

If you have any questions or need assistance, please contact the JCU Service Desk at 216-397-3005.

Thank you for your continued patience and understanding.


Information Technology Services

May 7, 21:42 EDT
Investigating - Canvas is currently experiencing a service outage. As a result, users may be unable to access courses or may encounter intermittent issues while using the platform.

Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas.

We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005.

For the latest updates, please visit the ITS Status Page: https://status.jcu.edu


Information Technology Services

May 7, 16:45 EDT
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
May 7, 2026