All Systems Operational

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Campus Notification Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Operational
Canvas ? Operational
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Matlab Operational
Other Applications Operational
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (EMS) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Operational
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Software Center Operational
VPN (Global Protect) Operational
Digital Signage (Reach Digital Media) Operational
WebHelpDesk (Ticketing System) Operational
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Everstream Internet Circuit Operational
D.J. Lombardo Student Center Operational
Schell House Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - This incident has been resolved.

If you are still seeing this message when attempting to preview a document in Canvas, please try logging out of Canvas, clearing your browser’s cache, closing your browser, opening your browser again, logging back into Canvas at canvas.jcu.edu, and previewing the document again.

If the issue persists after following these steps, please call 216-397-3005 for assistance.

We apologize for any inconvenience this issue may have caused. Thank you for waiting for a resolution to this issue.
May 13, 13:13 EDT
Update - We are continuing to monitor for any further issues.
May 13, 12:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 12:03 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 10:49 EDT
Investigating - Canvas Users may experience periodic "Service is currently unavailable. Try again later." messages when utilizing Speedgrader or previewing documents.

ITS is aware of the problem and is investigating. We will post updates as they become available from Canvas.

Please call the JCU Service Desk at x3005 for any questions or concerns you have.

Information Technology Services
216-397-3005
May 13, 10:09 EDT
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 09:02 EDT
Investigating - We are currently investigating this issue. Please call the JCU Service Desk at x3005 for any questions or concerns you have.

We will post updates as they become available.
May 10, 08:47 EDT
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022
Resolved - This incident has been resolved.
May 5, 17:53 EDT
Update - ITS continues to work on this issue. We appreciate your continued patience.
May 4, 20:24 EDT
Update - We are continuing to work to restore service. We appreciate your patience.
May 4, 11:30 EDT
Update - We are continuing to investigate this issue.
May 4, 11:29 EDT
Investigating - We are currently investigating this issue.
May 4, 08:36 EDT
May 4, 2022
Resolved - This incident has been resolved.
May 4, 20:43 EDT
Investigating - Information Technology Services (ITS) is currently experiencing RESNET network issues due to a power failure that First Energy is working on. This outage is affecting Campion, Hamlin, and Shula residence halls.

ITS is aware of the problem and is investigating.

Please contact the ITS Service Desk at x3005 or servicedesk@jcu.edu with any questions or concerns.

Information Technology Services
May 4, 14:44 EDT
May 3, 2022
Completed - The scheduled maintenance has been completed.
May 3, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 05:00 EDT
Scheduled - Information Technology Services (ITS) will be performing maintenance on the Single Sign-On (SSO) server tomorrow morning (Tuesday, May 3rd, 2022) from 5:00 am until 6:30 am. During this emergency maintenance, there will be no access to any SSO services such as Canvas and Banner.

This emergency maintenance is necessary because a significant security vulnerability has been disclosed that affects the version of the software currently running on the JCU SSO server. The vendor is recommending this software be upgraded immediately.

ITS understands the importance of maintaining the stability of JCU's IT services, especially during these last few days of the semester. Due to the severity of this issue and the cybersecurity risks of delaying this upgrade, it is necessary for this to be resolved as quickly as possible.

Questions or comments? Please contact the ITS Service Desk at 216-397-3005 or servicedesk@jcu.edu. Maintenance updates are also available on the ITS Status Page (https://status.jcu.edu).

Thank you for your patience as we perform this emergency maintenance at the earliest, least disruptive time possible.

--
Information Technology Services
May 2, 15:01 EDT
May 2, 2022

No incidents reported.