Monitoring - Information Technology Services (ITS) has identified the issue with our external network providers. We have deployed a series of patches and workarounds, and the campus network is now stable.
Please note that while the majority of services have been restored, some external services may still experience intermittent issues. We are actively monitoring the situation to ensure continued stability until the external network provider issues are fully resolved.
If you encounter any issues or have concerns, please contact the ITS Service Desk at 216-397-3005 for assistance.
Thank you for your patience and understanding.
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Information Technology Services
Dec 11, 2024 - 13:09 EST
Please note that while the majority of services have been restored, some external services may still experience intermittent issues. We are actively monitoring the situation to ensure continued stability until the external network provider issues are fully resolved.
If you encounter any issues or have concerns, please contact the ITS Service Desk at 216-397-3005 for assistance.
Thank you for your patience and understanding.
–
Information Technology Services
Dec 11, 2024 - 13:09 EST
Investigating - We are currently experiencing a disruption in the campus network, affecting wired and wireless as well as phone services. Our ITS engineers are actively working to resolve the issue as quickly as possible.
We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.
For the latest updates, please visit the ITS Status Page at https://status.jcu.edu.
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Information Technology Services
Dec 11, 2024 - 11:28 EST
We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.
For the latest updates, please visit the ITS Status Page at https://status.jcu.edu.
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Information Technology Services
Dec 11, 2024 - 11:28 EST
About This Site
Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.
Accounts, Passwords and Identity
Operational
Duo Factor Authentication
Operational
JCU Login Page & Single Sign On (SSO)
Operational
Teaching & Learning Tools
Operational
Canvas (Learning Management System)
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Operational
Akindi - Paper & Online Test Scoring
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Operational
Turnitin
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Operational
Portfolium
Operational
Canvas Studio (Lecture Capture)
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Operational
Qualtrics
Operational
Matlab
Operational
Respondus Lockdown Browser & Monitor
Operational
Course & Instructor Evaluations
Operational
Email, Calendar and Other Google Applications
Operational
Google Apps Gmail
Operational
Google Apps Drive
Operational
Google Apps Slides
Operational
Google Apps Sheets
Operational
Google Apps Calendar
Operational
Google Apps Docs
Operational
Enterprise Systems
Operational
Banner
Operational
OnBase
Operational
Digital Signage (Reach Digital Media)
Operational
Coursedog
Operational
TeamDynamix (Ticketing System)
Operational
Zoom Application
Operational
Zoom Meetings
Operational
Zoom Rooms
Operational
Duo SSO
Operational
Duo Cloud PKI
Operational
Duo SMS Message Delivery
Operational
Duo Phone Call Delivery
Operational
Duo Push Delivery
Operational
Duo Admin Panel
Operational
Duo Core Authentication Service
Operational
Internet & Phones
Operational
Wired Internet Connection
Operational
Wireless Internet Connection
Operational
Everstream Internet Circuit
Operational
Phones (VOIP)
Operational
VPN (Global Protect)
Operational
Computer & Device Support
Operational
Managed PCs
Operational
Managed Macs
Operational
Virtual Desktops
Operational
Printers
Operational
Computer Labs
Operational
Software Center
Operational
Classroom & Conference Spaces
Operational
Mersive Solsctice (Wireless Presentation)
Operational
Audio/Video Technology/Lectern
Operational
Zoom Capabilities (Web Conferencing)
Operational
Facilities
Operational
Electric
Operational
Heating
Operational
Air Conditioning
Operational
Elevator
Operational
Cold Water
Operational
Hot Water
Operational
Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance