Investigating - Akindi, our multiple-choice paper assessment tool, is currently experiencing issues. We are actively collaborating with the vendor to resolve these problems quickly. Outage updates are available on the ITS Status Page (https://status.jcu.edu).

For any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or via email at servicedesk@jcu.edu.

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Information Technology Services

Apr 22, 2024 - 13:24 EDT

About This Site

Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Major Outage
Canvas (Learning Management System) ? Operational
Akindi - Paper & Online Test Scoring ? Major Outage
Turnitin ? Operational
Portfolium Operational
Canvas Studio (Lecture Capture) ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Operational
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Operational
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2024

Unresolved incident: Akindi Outage.

Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 EDT
Scheduled - Information Technology Services (ITS) will be conducting the final scheduled network maintenance on Sunday, April 21st, starting at 8 AM. The maintenance will be performed building by building. Services will be disrupted in each building during the maintenance and the team will do their best to minimize the duration of the disruption.

Affected Locations:
Dolan Center for Science & Technology (DSC)
St. Ignatius Hall (SIH)
O’Malley Center (OC)
Boler College of Business (BCB)
RecPlex Complex including the Lombardo Student Center and Decarlo
Shula Stadium
Grasselli Library & Breen Learning Center
Schell House
ROTC
Fairpark Suites
Some outdoor spaces associated with individual buildings may be minimally affected

We are mindful of the scheduled events and will do our best to work around them.

Should you encounter any difficulty connecting to the network, whether inside or outside buildings, please attempt to resolve the issue by turning off your wireless and then turning it back on. If connectivity issues persist after 5 p.m., please contact the ITS Service Desk for assistance.

Maintenance updates are available on the ITS Status Page (https://status.jcu.edu).

For any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or via email at servicedesk@jcu.edu

Apr 15, 12:23 EDT
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 EDT
Scheduled - Information Technology Services (ITS) will conduct critical firewall maintenance today between 12:00 pm and 1:00 pm. Minor interruptions to internet services may occur, but are not expected during this time.

Maintenance updates are also available on the ITS Status Page (https://status.jcu.edu). Questions or comments? Please send an email to the ITS Service Desk: servicedesk@jcu.edu.

We appreciate your understanding as we address this recent cybersecurity issue.
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Information Technology Services

Apr 18, 11:35 EDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.