Identified - Our vendor has confirmed that this is a known bug. We have obtained a patch but need to test it properly before we deploy it to all of the classrooms. We hope to have this tested and approved for deployment before the end of next week.
Jan 19, 2023 - 17:06 EST
Investigating - The Service Desk was recently made aware of an issue involving Zoom meeting passcode use in the classrooms. When starting a meeting using classroom technology, the password field shows up for a very brief moment and then disappears. If you are unable to enter the password in that brief amount of time you are not able to enter a passcode at all. We are currently working with our vendor to resolve this issue and will update everyone at that time.

In the meantime, here are a few short-term fixes:

1. Remove the passcode from your Zoom meeting. We do recommend a password in general, but given the current situation, it would be ok to remove the passcode for any meeting taking place in a classroom until we get this issue resolved. Please note that once the meeting time has started or someone has joined the meeting, the system will not allow you to make this change. It has to be done prior to your class time.

2. If you don’t remove the passcode or it is after the scheduled start of the meeting, you can create an instant meeting while in the room. On the touch panel, on the Zoom screen, press the “Meet Now” button. This will create a brand new meeting but the meeting ID will need to be communicated to students via Canvas.

If you have any questions or need assistance with either of these options please contact the Service Desk at 216-397-3005

Jan 19, 2023 - 10:16 EST

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Campus Notification Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Operational
Canvas ? Operational
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Other Applications Operational
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (Coursedog) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Operational
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Software Center Operational
VPN (Global Protect) Operational
Digital Signage (Reach Digital Media) Operational
WebHelpDesk (Ticketing System) Operational
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Everstream Internet Circuit Operational
D.J. Lombardo Student Center Operational
Schell House Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 17:06 EST
Investigating - Banner will be briefly unavailable starting at 5pm this evening. The maintenance is not expected to last more than 10 minutes.
Jan 24, 16:51 EST
Jan 23, 2023
Resolved - Information Technology Services will be performing maintenance on the Voice Mail server tonight (Jan 23), at 9 PM EST which will last for up to 5 minutes. During this time, callers will not be able to leave messages and users will not be able to retrieve messages.

Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Jan 23, 20:43 EST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

Unresolved incident: Zoom Meeting Passcode Use in the Classrooms.