Monitoring - Information Technology Services (ITS) has identified the issue with our external network providers. We have deployed a series of patches and workarounds, and the campus network is now stable.

Please note that while the majority of services have been restored, some external services may still experience intermittent issues. We are actively monitoring the situation to ensure continued stability until the external network provider issues are fully resolved.

If you encounter any issues or have concerns, please contact the ITS Service Desk at 216-397-3005 for assistance.

Thank you for your patience and understanding.

Information Technology Services

Dec 11, 2024 - 13:09 EST
Investigating - We are currently experiencing a disruption in the campus network, affecting wired and wireless as well as phone services. Our ITS engineers are actively working to resolve the issue as quickly as possible.

We sincerely apologize for this inconvenience and appreciate your patience and understanding. If you have any questions or concerns, please contact the JCU Service Desk at 216-397-3005.

For the latest updates, please visit the ITS Status Page at https://status.jcu.edu.

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Information Technology Services

Dec 11, 2024 - 11:28 EST

About This Site

Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Operational
Canvas (Learning Management System) ? Operational
Akindi - Paper & Online Test Scoring ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio (Lecture Capture) ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Operational
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Operational
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

Unresolved incident: Network Outage.

Dec 10, 2024
Resolved - All ZoomRooms have been updated and are fully functional as of this morning.
Dec 10, 14:09 EST
Update - We are continuing to work on a fix for this issue.
Dec 10, 14:08 EST
Update - We continue to work through remediating this issue. Please see a complete list of upgraded/functional rooms below:

Bruening Hall: All Functional
Boler College of Business: All Functional
O'Malley Center: All Functional

St. Ignatius Hall:
SIH025
SIH026
SIH029
SIH049
SIH226
SIH235

Dolan Science Center:
DSE116
DSE120
DSE130
DSE138
DSE228
DSE233
DSW233

We expect to have the remainder of the rooms in SIH and DSC upgraded and functional before the end of the week.
Thank you for your continued patience.

Nov 18, 08:29 EST
Update - The following rooms have been fixed:

BCB118
BCB120
BCB235
BRU018
BRU019
BRU022
BRU033
BRU034
BRU043
SIH025
SIH026
SIH029
SIH049
SIH226
SIH235
OMC112
OMC203
OMC025
DSE116
DSE120
DSE130
DSE138
DSE228
DSE233
DSW233
DONAHUE

Nov 14, 13:32 EST
Identified - Zoom implemented a forced "minimum" client version. We are running an older version of the client because Zoom's newer version doesn't interact with the current version of our equipment control system in the classrooms. This upgrade was scheduled to be done over Winter Break, but we are moving that up to now.

We are actively implementing a fix but due to the complexity, it must be completed one room at a time. This work cannot be done while the room is in use which limits the work to a small time frame early each morning. The implementation will take us a few weeks to complete across campus.

With this in mind, we are asking that if you require Zoom for your class please notify the Service Desk as soon as possible so that we can prioritize your classroom as we work our way across campus.

Nov 6, 10:52 EST
Investigating - During our daily Classroom checks this morning we noticed that the Zoom portion of the classroom is not functioning. We are working on a solution and do not have an ETA at this time.

The "Video" side of the classroom technology still functions as expected, this only affects the ability to use Zoom in the classrooms.

We will keep you posted as we learn more.

Nov 6, 10:49 EST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.