All Systems Operational

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Operational
Canvas ? Operational
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Other Applications Operational
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (EMS) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Operational
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Instructure will be performing a database maintenance for Canvas Studio on February 23rd, 24th, & 25th at 4 AM EST which will last for up to 30 minutes. You will not be able to access Canvas Studio for up to 15 minutes while the maintenance is underway.

We apologize for any inconvenience this may cause and thank you for your patience while we work to improve our infrastructure and services.

If you have any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or email us at servicedesk@jcu.edu.
Posted on Feb 16, 13:35 EST
Information Technology Services will be performing maintenance on the Banner environment and other key services Saturday, February 27th from 8 am - 10 am.

During this maintenance window, Banner services will be unavailable. Other services, including Single Sign-on and Self Service Password Change, may be interrupted for a brief period of time, but should return quickly.

Questions or comments? Send an email to the ITS Service Desk: servicedesk@jcu.edu.

Thank you for your patience and understanding while we work to improve our services.

Information Technology Services
216.397.3005
Posted on Feb 24, 11:59 EST
Past Incidents
Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 EST
Scheduled - Instructure will be performing a database maintenance for Canvas Studio on February 23rd, 24th, & 25th at 4 AM EST which will last for up to 30 minutes. You will not be able to access Canvas Studio for up to 15 minutes while the maintenance is underway.

We apologize for any inconvenience this may cause and thank you for your patience while we work to improve our infrastructure and services.

If you have any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or email us at servicedesk@jcu.edu.
Feb 16, 13:35 EST
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 04:00 EST
Scheduled - Instructure will be performing a database maintenance for Canvas Studio on February 23rd, 24th, & 25th at 4 AM EST which will last for up to 30 minutes. You will not be able to access Canvas Studio for up to 15 minutes while the maintenance is underway.

We apologize for any inconvenience this may cause and thank you for your patience while we work to improve our infrastructure and services.

If you have any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or email us at servicedesk@jcu.edu.
Feb 16, 13:33 EST
Completed - The scheduled maintenance has been completed.
Feb 23, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 03:01 EST
Scheduled - Canvas will be performing database maintenance on February 23rd at 3 AM EST which will last for up to 90 minutes. You will not be able to access Canvas for up to 5 minutes while the maintenance is underway.

We apologize for any inconvenience this may cause and thank you for your patience while we work to improve our infrastructure and services.

If you have any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or email us at servicedesk@jcu.edu.
Feb 16, 13:28 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.

Feb 10, 2021

No incidents reported.