John Carroll University Status

All Systems Operational

About This Site

Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational

Duo Factor Authentication Operational

JCU Login Page & Single Sign On (SSO) Operational

Teaching & Learning Tools Operational

Canvas (Learning Management System) Operational

Akindi - Paper & Online Test Scoring Operational

Turnitin Operational

Portfolium Operational

Canvas Studio (Lecture Capture) Operational

Qualtrics Operational

Matlab Operational

Respondus Lockdown Browser & Monitor Operational

Course & Instructor Evaluations Operational

Email, Calendar and Other Google Applications Operational

Google Apps Gmail Operational

Google Apps Drive Operational

Google Apps Slides Operational

Google Apps Sheets Operational

Google Apps Calendar Operational

Google Apps Docs Operational

Enterprise Systems Operational

Banner Operational

OnBase Operational

Digital Signage (Reach Digital Media) Operational

Coursedog Operational

TeamDynamix (Ticketing System) Operational

Zoom Application Operational

Internet & Phones Operational

Wired Internet Connection Operational

Wireless Internet Connection Operational

Everstream Internet Circuit Operational

Phones (VOIP) Operational

VPN (Global Protect) Operational

Computer & Device Support Operational

Managed PCs Operational

Managed Macs Operational

Virtual Desktops Operational

Printers Operational

Computer Labs Operational

Software Center Operational

Classroom & Conference Spaces Operational

Mersive Solsctice (Wireless Presentation) Operational

Audio/Video Technology/Lectern Operational

Zoom Capabilities (Web Conferencing) Operational

Facilities Operational

Electric Operational

Heating Operational

Air Conditioning Operational

Elevator Operational

Cold Water Operational

Hot Water Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Core Network Switch Upgrade May 30, 2023 08:00-11:00 EDT

Information Technology Services has scheduled maintenance for our core network switches next week. The upgrade will occur on Tuesday, Wednesday, and Thursday, from May 30th through June 1st, during late evening hours.

This maintenance is a crucial part of the network upgrade initiative that began last year. This upgrade was postponed until after the end of the semester to ensure no disruption to classes. While we do not expect any service interruption, we acknowledge the possibility of temporary disruptions during the upgrade process.

To ensure transparency and keep you informed, we will send out reminders next week. Additionally, our status page (https://status.jcu.edu/) will be regularly updated as the work commences and progresses each day. We appreciate your patience and understanding as we complete this significant upgrade to enhance our network infrastructure.

If you have any questions or concerns, please reach out to the ITS Service Desk at 216-397-3005 or servicedesk@jcu.edu.
Posted on May 26, 2023 - 11:44 EDT

Past Incidents

May 27, 2023

No incidents reported today.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

Zoom Meeting Passcode Use in the Classrooms

Resolved - Marking Resolved
May 22, 09:45 EDT

Update - A patch has been pushed to the control system for the Classroom technology. This patch included a fix for the Zoom passcode issue. The room is now fully functional.
May 22, 09:45 EDT

Update - We are continuing to work on a fix for this issue.
May 22, 09:43 EDT

Update - We are continuing to work on a fix for this issue.
May 19, 13:31 EDT

Identified - Our vendor has confirmed that this is a known bug. We have obtained a patch but need to test it properly before we deploy it to all of the classrooms. We hope to have this tested and approved for deployment before the end of next week.
Jan 19, 17:06 EST

Investigating - The Service Desk was recently made aware of an issue involving Zoom meeting passcode use in the classrooms. When starting a meeting using classroom technology, the password field shows up for a very brief moment and then disappears. If you are unable to enter the password in that brief amount of time you are not able to enter a passcode at all. We are currently working with our vendor to resolve this issue and will update everyone at that time.

In the meantime, here are a few short-term fixes:

1. Remove the passcode from your Zoom meeting. We do recommend a password in general, but given the current situation, it would be ok to remove the passcode for any meeting taking place in a classroom until we get this issue resolved. Please note that once the meeting time has started or someone has joined the meeting, the system will not allow you to make this change. It has to be done prior to your class time.

2. If you don’t remove the passcode or it is after the scheduled start of the meeting, you can create an instant meeting while in the room. On the touch panel, on the Zoom screen, press the “Meet Now” button. This will create a brand new meeting but the meeting ID will need to be communicated to students via Canvas.

If you have any questions or need assistance with either of these options please contact the Service Desk at 216-397-3005
Jan 19, 10:16 EST

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.

May 13, 2023

No incidents reported.