Investigating - Some of the users reported that if a course has an assignment that didn't require the entire class to complete, the grades are not populating for those students who required to finish the assignment. ITS is aware of the issue and working with Instructure (Canvas) to resolve the issue.

Please note that the data is there just hidden and Instructor can manually assign the missing students to the assignment and their grade will appear.

We will post updates on the ITS Status Page (https://status.jcu.edu/) as they become available.

We sincerely apologize for this situation and appreciate your patience. Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Information Technology Services
May 17, 13:38 EDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 11:12 EDT
Investigating - JCU Software Center is not working currently. ITS is aware of the problem and is investigating. Please contact the ITS Service Desk at x3005 or servicedesk@jcu.edu with any questions or concerns.

Information Technology Services
216-397-3005
May 17, 10:25 EDT

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Campus Notification Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Degraded Performance
Canvas ? Degraded Performance
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Matlab Operational
Other Applications Major Outage
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (EMS) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Operational
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Software Center Major Outage
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Everstream Internet Circuit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2021

Unresolved incidents: Canvas Gradebook Issue, Software Center can not be loaded..

May 16, 2021

No incidents reported.

May 15, 2021
Completed - The scheduled maintenance has been completed.
May 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 EDT
Scheduled - Beginning at 5:00 PM on Friday, May 14th, the Information Technology Services (ITS) will perform maintenance on the software center. During this maintenance window, Software Center may be unavailable.

This change should be completed no later than 10:00 AM on Sturday, May 15th after satisfactory testing.

If you have any questions or concerns, please send an email to the ITS Service Desk: servicedesk@jcu.edu. Maintenance updates are available on our Status Page (https://status.jcu.edu/).

Thank you for your patience and understanding while we work to improve our services.

Information Technology Services
216.397.3005
May 14, 14:08 EDT
May 14, 2021
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 EDT
Scheduled - Everstream is performing emergency maintenance to replace a faulty router at their Idea datacenter in Cleveland, OH. We have been identified as a client with a connection provided through this circuit. Because of this, we will see the loss of internet service on this link during this maintenance; however, we have a redundant link in place to provide Internet access during this maintenance.

We appreciate your patience and support during this maintenance. Please contact the ITS Service Desk at x3005 or servicedesk@jcu.edu with any questions or concerns.

Information Technology Services

sites.jcu.edu/its
216.397.3005
May 6, 13:16 EDT
May 6, 2021
Resolved - This incident has been resolved.
May 6, 18:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 15:51 EDT
Investigating - Everstream is having an outage on a circuit in Cleveland. We have been identified as a client with a connection provided through this circuit. We have a redundant link in place to provide Internet access during this outage. The ITS status page (https://status.jcu.edu/) will be updated with more details as they become available.

Please contact the ITS Service Desk at x3005 or servicedesk@jcu.edu with any questions or concerns.
May 6, 07:15 EDT
May 5, 2021

No incidents reported.

May 4, 2021
Resolved - Instructure just confirmed that the issue has been identified by Cloudflare and they have implemented a fix, you can view their status page at https://www.cloudflarestatus.com/
May 4, 18:45 EDT
Identified - Update from Canvas (Instructure) - This issue has been identified by Cloudflare and they are working on a fix. Please follow their status page for updates as well. https://www.cloudflarestatus.com/
May 4, 15:59 EDT
Investigating - We are currently experiencing an issue accessing Portfolium. We are working with the vendor and will post updates on our ITS Status Page (https://status.jcu.edu/) as they become available.

Please call the JCU Service Desk at 216-397-3005 for any questions or concerns you have.

Information Technology Services
216-397-3005
May 4, 15:58 EDT
May 3, 2021

No incidents reported.