Identified - Our vendor has confirmed that this is a known bug. We have obtained a patch but need to test it properly before we deploy it to all of the classrooms. We hope to have this tested and approved for deployment before the end of next week.
Jan 19, 2023 - 17:06 EST
Investigating - The Service Desk was recently made aware of an issue involving Zoom meeting passcode use in the classrooms. When starting a meeting using classroom technology, the password field shows up for a very brief moment and then disappears. If you are unable to enter the password in that brief amount of time you are not able to enter a passcode at all. We are currently working with our vendor to resolve this issue and will update everyone at that time.

In the meantime, here are a few short-term fixes:

1. Remove the passcode from your Zoom meeting. We do recommend a password in general, but given the current situation, it would be ok to remove the passcode for any meeting taking place in a classroom until we get this issue resolved. Please note that once the meeting time has started or someone has joined the meeting, the system will not allow you to make this change. It has to be done prior to your class time.

2. If you don’t remove the passcode or it is after the scheduled start of the meeting, you can create an instant meeting while in the room. On the touch panel, on the Zoom screen, press the “Meet Now” button. This will create a brand new meeting but the meeting ID will need to be communicated to students via Canvas.

If you have any questions or need assistance with either of these options please contact the Service Desk at 216-397-3005

Jan 19, 2023 - 10:16 EST

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

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Operational
Degraded Performance
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Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.