Monitoring - A fix has been implemented and we are monitoring the results.
May 08, 2026 - 09:26 EDT
May 08, 2026 - 09:26 EDT
Update - Canvas remains unavailable at this time. Information Technology Services (ITS) continues to closely monitor the situation and work with Canvas regarding the ongoing outage.
We will provide another update before midnight, or sooner if additional information becomes available.
If you have any questions or need assistance, please contact the JCU Service Desk at 216-397-3005.
Thank you for your continued patience and understanding.
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Information Technology Services
May 07, 2026 - 21:42 EDT
We will provide another update before midnight, or sooner if additional information becomes available.
If you have any questions or need assistance, please contact the JCU Service Desk at 216-397-3005.
Thank you for your continued patience and understanding.
—
Information Technology Services
May 07, 2026 - 21:42 EDT
Investigating - Canvas is currently experiencing a service outage. As a result, users may be unable to access courses or may encounter intermittent issues while using the platform.
Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas.
We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005.
For the latest updates, please visit the ITS Status Page: https://status.jcu.edu
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Information Technology Services
May 07, 2026 - 16:45 EDT
Information Technology Services (ITS) is aware of the situation and will share updates as soon as additional information becomes available from Canvas.
We appreciate your patience and understanding during this time. If you have questions or need assistance, please contact the JCU Service Desk at 216-397-3005.
For the latest updates, please visit the ITS Status Page: https://status.jcu.edu
—
Information Technology Services
May 07, 2026 - 16:45 EDT
About This Site
Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.
Accounts, Passwords and Identity
Operational
Duo Factor Authentication
Operational
JCU Login Page & Single Sign On (SSO)
Operational
Teaching & Learning Tools
Operational
Canvas (Learning Management System)
Operational
Akindi - Paper & Online Test Scoring
Operational
Turnitin
Operational
Portfolium
Operational
Canvas Studio (Lecture Capture)
Operational
Qualtrics
Operational
Matlab
Operational
Respondus Lockdown Browser & Monitor
Operational
Course & Instructor Evaluations
Operational
Email, Calendar and Other Google Applications
Operational
Google Apps Gmail
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Google Apps Drive
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Google Apps Slides
Operational
Google Apps Sheets
Operational
Google Apps Calendar
Operational
Google Apps Docs
Operational
Enterprise Systems
Operational
Banner
Operational
OnBase
Operational
Digital Signage (Reach Digital Media)
Operational
Coursedog
Operational
TeamDynamix (Ticketing System)
Operational
Zoom Application
Operational
Zoom Meetings
Operational
Zoom Rooms
Operational
Duo SSO
Operational
Duo Cloud PKI
Operational
Duo SMS Message Delivery
Operational
Duo Phone Call Delivery
Operational
Duo Push Delivery
Operational
Duo Admin Panel
Operational
Duo Core Authentication Service
Operational
Internet & Phones
Operational
Wired Internet Connection
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Wireless Internet Connection
Operational
Everstream Internet Circuit
Operational
Phones (VOIP)
Operational
VPN (Global Protect)
Operational
Computer & Device Support
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Managed PCs
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Managed Macs
Operational
Virtual Desktops
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Printers
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Computer Labs
Operational
Software Center
Operational
Classroom & Conference Spaces
Operational
Mersive Solsctice (Wireless Presentation)
Operational
Audio/Video Technology/Lectern
Operational
Zoom Capabilities (Web Conferencing)
Operational
Facilities
Operational
Electric
Operational
Heating
Operational
Air Conditioning
Operational
Elevator
Operational
Cold Water
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Hot Water
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Other
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance