All Systems Operational

About This Site

Bookmark this page! Information Technology Services status page is an online dashboard and notification tool that communicates ITS service outages, maintenance and current status updates to a general campus audience. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

Campus Notification Operational
Google Apps Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Teaching & Learning Tools Operational
Canvas ? Operational
Akindi ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio ? Operational
Qualtrics Operational
Matlab Operational
Other Applications Operational
Banner Operational
Single Sign-on Operational
OnBase Operational
Spacefinder (EMS) Operational
Phones (VOIP) Operational
Zoom Meetings Operational
Zoom Chat Operational
Printers Operational
Slack Messaging Operational
Slack Connections Operational
Computer Labs Operational
Software Center Operational
VPN (Global Protect) Operational
Network (Wired/Wireless) Operational
Administration Building Operational
Rodman Hall Operational
Boler College of Business Operational
O'Malley Center Operational
Grasselli Library & Breen Learning Center Operational
Dolan Science Center Operational
Residence Halls Operational
Everstream Internet Circuit Operational
D.J. Lombardo Student Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021
Resolved - User that were effected by this issues have been restored. If this situation is still effecting you, please contact the Service Desk by email, servicedesk@jcu.edu, or phone, 216-397-3005.

Thank you and we appreciate your patience
Oct 22, 17:53 EDT
Update - We are continuing to investigate this issue. If you notice that this is affecting your system as well please contact the Service Desk by email, servicedesk@jcu.edu, or phone, 216-397-3005.

Thank you and we appreciate your patience as we work through this issue.
Oct 21, 18:13 EDT
Investigating - ITS has received reports that some individuals have lost application preferences and desktop shortcuts on their computers.

We are working to find the root cause of this issue and a solution at this time. Please note that no data has been lost.

If you notice that this is affecting your system as well please contact the Service Desk by email, servicedesk@jcu.edu, or phone, 216-397-3005. Thank you and we appreciate your patience as we work through this issue.
Oct 21, 10:20 EDT
Oct 21, 2021
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Completed - The scheduled maintenance has been completed.
Oct 11, 11:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 11:18 EDT
Scheduled - The JCU Virtual Private Network (VPN) has been moved behind single sign-on (SSO) and Duo Multi-Factor Authentication (MFA) services to enhance cyber protection to secure our network.

You will now see the JCU SSO server login instead of the VPN login screen you used to see. You should continue to log in using your JCU campus user id and password along with the added multi-factor authentication step.

For more information regarding the university's use of Duo Multi-Factor Authentication, including setup instructions, please visit the JCU Information Technology Services homepage.

If you have any questions about these changes, please contact the IT Service Desk at 216-397-3005 or email servicedesk@jcu.edu.
Oct 11, 11:16 EDT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.