Identified - Zoom implemented a forced "minimum" client version. We are running an older version of the client because Zoom's newer version doesn't interact with the current version of our equipment control system in the classrooms. This upgrade was scheduled to be done over Winter Break, but we are moving that up to now.

We are actively implementing a fix but due to the complexity, it must be completed one room at a time. This work cannot be done while the room is in use which limits the work to a small time frame early each morning. The implementation will take us a few weeks to complete across campus.

With this in mind, we are asking that if you require Zoom for your class please notify the Service Desk as soon as possible so that we can prioritize your classroom as we work our way across campus.

Nov 06, 2024 - 10:52 EST
Investigating - During our daily Classroom checks this morning we noticed that the Zoom portion of the classroom is not functioning. We are working on a solution and do not have an ETA at this time.

The "Video" side of the classroom technology still functions as expected, this only affects the ability to use Zoom in the classrooms.

We will keep you posted as we learn more.

Nov 06, 2024 - 10:49 EST

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Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

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Degraded Performance
Partial Outage
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Past Incidents
Nov 13, 2024

No incidents reported today.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Resolved - This incident has been resolved.
Nov 9, 20:59 EST
Investigating - Information Technology Services (ITS) is aware of the network disruption affecting the Fairmount apartment buildings. We are actively working to identify the source and will provide updates as soon as we have more information.

If you have any questions, please contact the IT Service Desk at 216-397-3005.

Nov 9, 08:26 EST
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Unresolved incident: Classroom: ZoomRoom Outage.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Resolved - The issue has been resolved. If you are still experiencing any problems with campus network or wireless connectivity, please contact the Service Desk at 216-397-3005 at your earliest convenience. Thank you for your patience.
Oct 31, 14:58 EDT
Investigating - We are currently experiencing network issues across several buildings on campus due to a power failure. Affected buildings include Rodman, SIH, O'Malley Center, Boler College of Business, and potentially others. We are actively working to restore connectivity as soon as possible.

Thank you for your patience and understanding.

Oct 31, 12:12 EDT
Oct 30, 2024

No incidents reported.