All Systems Operational

About This Site

Bookmark this page! The JCU status page is an intuitive online dashboard and notification platform designed to keep our valued campus community informed about service disruptions, maintenance activities, and real-time updates. Accessible 24/7, this page ensures uninterrupted visibility, even during network outages. Stay connected by opting in for email, SMS, and RSS notifications through the convenient "Subscribe to Updates" button located above.

Accounts, Passwords and Identity Operational
Duo Factor Authentication Operational
JCU Login Page & Single Sign On (SSO) Operational
Teaching & Learning Tools Operational
Canvas (Learning Management System) ? Operational
Akindi - Paper & Online Test Scoring ? Operational
Turnitin ? Operational
Portfolium Operational
Canvas Studio (Lecture Capture) ? Operational
Qualtrics Operational
Matlab Operational
Respondus Lockdown Browser & Monitor Operational
Course & Instructor Evaluations Operational
Email, Calendar and Other Google Applications Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Slides Operational
Google Apps Sheets Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Enterprise Systems Operational
Banner Operational
OnBase Operational
Digital Signage (Reach Digital Media) Operational
Coursedog Operational
TeamDynamix (Ticketing System) Operational
Zoom Application Operational
Zoom Meetings Operational
Zoom Rooms Operational
Duo SSO Operational
Duo Cloud PKI Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Duo Admin Panel Operational
Duo Core Authentication Service Operational
Internet & Phones Operational
Wired Internet Connection Operational
Wireless Internet Connection Operational
Everstream Internet Circuit Operational
Phones (VOIP) Operational
VPN (Global Protect) Operational
Computer & Device Support Operational
Managed PCs Operational
Managed Macs Operational
Virtual Desktops Operational
Printers Operational
Computer Labs Operational
Software Center Operational
Classroom & Conference Spaces Operational
Mersive Solsctice (Wireless Presentation) Operational
Audio/Video Technology/Lectern Operational
Zoom Capabilities (Web Conferencing) Operational
Facilities Operational
Electric Operational
Heating Operational
Air Conditioning Operational
Elevator Operational
Cold Water Operational
Hot Water Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 EDT
Scheduled - Qualtrics is migrating the dashboards, results reports, and printed reports layout database to a cloud-managed database in the North America region. This move helps improve the North America region's performance, scalability, and reliability.

If you are still experiencing issues with reports and dashboards after the maintenance window has ended, please contact the ITS Service Desk at 216.397.3005.

Sep 18, 15:49 EDT
Oct 5, 2024

No incidents reported.

Oct 4, 2024
Completed - The scheduled maintenance has been completed.
Oct 4, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 16:00 EDT
Scheduled - On Friday, October 4th, from 4:00 PM to 7:00 PM, Information Technology Services (ITS) will be installing necessary security patches for our campus printing services. During this time, there may be some intermittent disruptions. Maintenance updates are available on the ITS Status Page (https://status.jcu.edu).

If you experience any issues with printing after the maintenance period, please contact the ITS Service Desk at 216-397-3005 for assistance.

Thank you for your understanding and cooperation as we work to keep our systems secure.

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Information Technology Services

Oct 2, 11:16 EDT
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.