eduroam Connectivity Issue
Incident Report for John Carroll University
This incident has been resolved.
Posted Oct 02, 2023 - 09:50 EDT
Yesterday, a series of changes aimed at enhancing the wireless network's performance were implemented. As part of the network vendor's continuing system improvements, a necessary transition has taken place which might prompt you to connect using WPA2 instead of WPA3. This may also require you to either reconnect or, in certain cases, forget the network and then reconnect. Please note that this is a normal procedure and is entirely secure and expected.
Posted Aug 30, 2023 - 10:34 EDT
A fix has been implemented and we are monitoring the results.
Posted Aug 29, 2023 - 22:25 EDT
We are continuing to investigate this issue.
Posted Aug 29, 2023 - 11:02 EDT
Information Technology Services is investigating a connectivity issue affecting eduroam network. ITS engineers are working with our third-party network partners to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.

For further updates on this situation, please visit the ITS Status Page at

Questions or comments? Please contact the ITS Service Desk at 216-397-3005 or
Information Technology Services
Posted Aug 29, 2023 - 11:02 EDT
This incident affected: Internet & Phones (Wireless Internet Connection).