Completed
The scheduled maintenance has been completed.
Posted May 05, 2026 - 20:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 05, 2026 - 19:30 EDT
Scheduled
In response to a recently discovered cybersecurity vulnerability, Information Technology Services will be performing emergency maintenance this evening between 7:30 PM and 8:00 PM.
During this time, key campus services including myJCU, Banner, Single Sign-On (SSO), Self-Service Password Change, and Degree Works may experience intermittent, brief interruptions.
Thank you for your understanding as we take these important steps to maintain the security of our systems.
If you experience any issues after the maintenance window, please contact the Service Desk at 216-397-3005.
You can also visit our status page (https://status.jcu.edu/) for updates and more information.
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Information Technology Services
Posted May 05, 2026 - 19:28 EDT
This scheduled maintenance affected: Teaching & Learning Tools (Canvas (Learning Management System), Akindi - Paper & Online Test Scoring, Turnitin, Portfolium, Canvas Studio (Lecture Capture), Qualtrics, Matlab, Respondus Lockdown Browser & Monitor, Course & Instructor Evaluations), Enterprise Systems (Banner, OnBase, Digital Signage (Reach Digital Media), Coursedog, TeamDynamix (Ticketing System), Zoom Application, Zoom Meetings, Zoom Rooms, Duo SSO, Duo Cloud PKI, Duo SMS Message Delivery, Duo Phone Call Delivery, Duo Push Delivery, Duo Admin Panel, Duo Core Authentication Service), Accounts, Passwords and Identity (Duo Factor Authentication, JCU Login Page & Single Sign On (SSO)), and Other.