Scheduled Maintenance: Phone System Upgrade
Scheduled Maintenance Report for John Carroll University
The scheduled maintenance has been completed.
Posted Jul 23, 2020 - 19:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 23, 2020 - 18:02 EDT
On Thursday, July 23rd at 6:00 pm, Information Technology Services (ITS) will be doing the phone system upgrade. The upgrade will begin at 6:00 PM and will take 60-90 minutes. The system should remain online the entire time, but please be aware that there might be a short one minute period of time when calls will not be able to be placed or received, and any active calls will not be disconnected.

If you are experiencing trouble with your phone service after 7:30 PM Thursday evening, or upon your return to work on Friday, please call the Service Desk at 216-397-3005 to report the issue, or open a ticket with the Service Desk.
We appreciate your patience as ITS strives to maintain and improve the quality of the JCU services it supports.

Maintenance updates are available on the ITS Status Page (

Information Technology Services
Posted Jul 23, 2020 - 13:13 EDT
This scheduled maintenance affected: Other Applications (Phones (VOIP)).