Reminder: Single Sign-on comes to VPN with Multi-factor Authentication
Scheduled Maintenance Report for John Carroll University
The scheduled maintenance has been completed.
Posted Oct 11, 2021 - 11:28 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 11, 2021 - 11:18 EDT
The JCU Virtual Private Network (VPN) has been moved behind single sign-on (SSO) and Duo Multi-Factor Authentication (MFA) services to enhance cyber protection to secure our network.

You will now see the JCU SSO server login instead of the VPN login screen you used to see. You should continue to log in using your JCU campus user id and password along with the added multi-factor authentication step.

For more information regarding the university's use of Duo Multi-Factor Authentication, including setup instructions, please visit the JCU Information Technology Services homepage.

If you have any questions about these changes, please contact the IT Service Desk at 216-397-3005 or email
Posted Oct 11, 2021 - 11:16 EDT
This scheduled maintenance affected: Other Applications (VPN (Global Protect)).