Banner Service Disruption

Incident Report for John Carroll University

Resolved

This incident has been resolved.
Posted Apr 07, 2025 - 19:23 EDT

Update

We are continuing to monitor for any further issues.
Posted Apr 07, 2025 - 11:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 07, 2025 - 11:36 EDT

Investigating

We are currently experiencing an issue with our Banner environment. Information Technology Services is aware and actively working on a resolution. Updates will be posted on our Status Page (https://status.jcu.edu/) as they become available.

We apologize for the inconvenience and appreciate your patience. For any questions or concerns, please contact the JCU Service Desk at 216-397-3005.
--
Information Technology Services
Posted Apr 07, 2025 - 11:02 EDT
This incident affected: Enterprise Systems (Banner).